Management

Every aspect of CedarOak Security operation is formally documented in comprehensive operating manuals. The manuals cover all aspects of our business from patrol duties to the weekly payroll. Checklists are used on a day to day basis and accompany the paperwork trail. These manuals and checklists allow all CedarOak Security personnel to have a clear documented method of operation, ensuring continuity and minimising error.

CedarOak Security supervision structure is a key strategy. The heart of our operation is the control room that directs and monitors our personnel 24 hours a day. The control room records and documents all staff starting work and monitors their actions throughout a shift. In addition, seven days a week, every front-line officer is visited during a shift by one of our team of supervisors to ensure they are operating correctly, to assist with peak periods and offer advice where necessary.

Every officer, including senior management, has a written assessment from their immediate manager every six months. This assessment covers aspects of their job performance, attitude and presentation.

Our management rank structure rewards excellence shown by officers and allows us to develop an individual’s skills to best benefit CedarOak Security operation, the employee, and our customers. CedarOak Security appoints a senior officer to approximately every 4-5 staff. A senior officer has a minimum of six months security experience and has been identified as being a competent security professional with effective leadership skills.