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Our
quality management system is continually reviewed, and able
to adapt to changes within the industry. Our commitment to
quality comprises a comprehensive network of inter-linked
systems that seamlessly integrate any customers’ needs with
our existing security procedures.
Our
24 hour manned control room is the nerve centre of CedarOak
Security. The control room is an approach unique to CedarOak
security, designed to support our staff and clients. This
significant investment in the company's infrastructure
demonstrates a long term commitment to customer service and
to health and safety.
Digital camera systems and alarms are monitored from the
control room, utilising the Patriot Software System.
CedarOak Security has a detailed incident reporting process
that allows clients to receive accurate and immediate
reports. Incident reports can be entered 24 hours a day by
control room operators, and then emailed to pre-determined
recipients. Incident reports that are urgent will be
escalated by the control room operator who contacts the
client through pre-arranged emergency channels.
All
on duty personnel are equipped with radio telephones or push
to talk cellphones. Both systems use a secure network and
have telephone interconnect and single button emergency
contact.
Our
electronic rostering system collates all staff and customer
requirements together in a centralised database. This allows
the operator to easily assign correctly trained and
qualified staff to specific sites. The system logs start and
finish times and has eliminated the need for timesheets.
This process provides accurate payroll and billing
information. All staff rostered overnight must check in with
our control room. Rostering software notifies the
appropriate personnel immediately if an officer misses
his/her site check.
CedarOak security has a formalised complaint procedure that
yields an outcome to the clients concern within 24 hours.
The details and nature of the complaint are formally
documented and immediately referred to the operations
manager. The operations manager then investigates the
incident and compiles a detailed report regarding the
complaint. Once resolved, all complaints are discussed with
and signed off by the managing director.
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Quality Systems
Testimonials
" The staff carried
out our requirements in an efficient and courteous manner.
They dealt with incidents as they arose and reported to me
in a detailed format each morning. I was very satisfied with
their staff and the service provided by CedarOak Security. "
David Lonsdale - Athletics Wellington
Track and Field Section.