Security Officers and Patrols
Threat Assessment and Analysis
Strategic Planning and Implementation
Freephone 0800 084 2145
General Info:
info@cedaroaksecurity.co.uk
Our quality management system is continually reviewed, and able to
adapt to changes within the industry.
Our commitment to quality comprises a comprehensive network of
inter-linked systems that seamlessly integrate any customers’ needs with
our existing security procedures.
Our 24 hour manned control room is the nerve centre of CedarOak
Security. The control room is an approach unique to CedarOak security,
designed to support our staff and clients. This significant investment
in the company's infrastructure demonstrates a long term commitment to
customer service and to health and safety.
Digital camera systems and alarms are monitored from the control room,
utilising the Patriot Software System.
CedarOak Security has a detailed incident reporting process that allows
clients to receive accurate and immediate reports. Incident reports can
be entered 24 hours a day by control room operators, and then emailed to
pre-determined recipients. Incident reports that are urgent will be
escalated by the control room operator who contacts the client through
pre-arranged emergency channels.
All on duty personnel are equipped with radio telephones or push to talk
cell phones. Both systems use a secure network and have telephone
interconnect and single button emergency contact.
Our electronic rostering system collates all staff and customer
requirements together in a centralised database. This allows the
operator to easily assign correctly trained and qualified staff to
specific sites. The system logs start and finish times and has
eliminated the need for timesheets. This process provides accurate
payroll and billing information. All staff rostered overnight must check
in with our control room. Rostering software notifies the appropriate
personnel immediately if an officer misses his/her site check.
CedarOak security has a formalised complaint procedure that yields an
outcome to the clients concern within 24 hours. The details and nature
of the complaint are formally documented and immediately referred to the
operations manager. The operations manager then investigates the
incident and compiles a detailed report regarding the complaint. Once
resolved, all complaints are discussed with and signed off by the
managing director.
" Would just like to thank you once again for your help at our event.
We thought CedarOak Security proved themselves to be one of the best companies
out there to cover events, and we will definitely be contacting you again for
any of our security needs.
Daniel Smith, Clacton-on-sea, Essex.
" A quick note of thanks for providing Security for our annual Sale.
Your punctuality, friendly attitude and professionalism assisted both our staff
and customers in what was a very successful day. Well done!
Steve Gunn - Car Stereo Company (2003).
" The staff carried out our requirements in an efficient and courteous
manner. They dealt with incidents as they arose and reported to me
in a detailed format each morning. I was very satisfied with their staff and
the service they provided.
David Lonsdale - Athletics Wellington Track and Field Section.
" The staffs were very dedicated, hardworking and highly skilled.
They handled situations professionally and were very good with the
customers. We were very pleased with their appearance, work and attitude.
Elephant & Castle Public House. Maida Vale,
London